We need to collect, use, and disclose personal information to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. The collection, use, or disclosure of your personal information is necessary to provide these services. We are firmly committed to protecting the privacy and confidentiality of your personal information with various physical, electronic, and procedural safeguards. The exact role assumed depends on the context of our relationship with you and the purpose of the processing of personal information.
The type of personal information we collect and hold:
Personal information refers to information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally, SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays) does not collect sensitive information about you, such as details of your race, political beliefs, religion, or health. However, depending on the products and services you request, we may need to collect sensitive information, such as access requirements for a disability, when providing specialized services.
We will ask for a broad range of personal information necessary to provide you with our services. The type of personal information we request will depend on the travel products or services you book with SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays).
We will generally ask for the following types of personal information:
• Name, Address, Email, and Contact Details. • Date of birth. • Gender and/or information about your use of our products or services.
Depending on the product or service you choose, you may also be asked for other types of personal information, such as:
• Aadhar card / PAN card / Driving License. • Passport number. • Credit card / debit card details.
Ways we collect your personal information: We collect your personal information: • By using written forms. • Through contact over the telephone, mobile, or other messaging technology. • Via the internet, including websites, social media, and in-person interactions. • Through subscription and entry forms. • Booking forms and requests for further information. • Emails and response devices.
We collect your personal information during the information life cycle, on an ad hoc or recurrent basis, using the above methods. For example, we collect personal information when you acquire a product or service, make changes to a product, inquire about our products and services, or request additional information. We combine or link personal information we already have with new information we collect.
We collect personal information: • Directly from you through written, phone, or online interactions. • From a group coordinator arranging travel for multiple individuals (we request group leaders to ensure that all members have consented to the provision of their personal information). • From other persons or organizations, including related and third-party vendors/travel agents.
For retail travel services, SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays) acts as the data controller, and this Policy applies. Likewise, for marketing activities, SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays) is the data controller, and this Policy applies. By providing personal information to us, you agree to this Policy's terms and consent to the collection, use, and disclosure of your personal information as outlined. If you do not agree, please refrain from providing your information.
For questions or concerns regarding this privacy policy, contact our Customer Support at office@scgholidays.com.
Use of Cookies: (1) Cookies enhance user experience on the website. Users can allow or disallow cookies upon their first visit. (2) Cookies are small files saved on a user’s computer that track interactions and usage, providing a tailored experience. Users can block cookies from this website. (3) This website uses Google Analytics to monitor usage. It saves a cookie on the user’s computer to track engagement but does not store personal information. Refer to Google's privacy policy for details. (4) External vendors may store cookies for referral and tracking purposes. These cookies typically expire after 30 days and do not store personal information.
Retention of Personal Data: (1) Personal data is retained only as long as necessary to fulfill the purposes for which it was collected, including legal or statutory requirements. (2) Retention periods are determined based on the nature of data, sensitivity, and legal requirements. (3) Certain information may be retained after account closure to meet legal obligations, ensure security, prevent fraud, and enforce rights.
Protection of Personal Data: SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays) employs stringent security measures to protect your data. However, data transmission over the internet carries inherent risks. While we strive to safeguard your information, we cannot guarantee complete security during transmission.
Sharing of Personal Information: Your personal information may be shared with: • Holding Company, Subsidiary Companies, or entities under common control. • Service providers like hotels, airlines, transport services, and destination management companies. We advise you to review their privacy policies. • Business partners like banks, insurance providers, and visa consulates. • Legal authorities, if required by law, court orders, or legal proceedings.
Social Media Integrations: Our website and applications may use third-party social media features. These features may collect information such as your IP address and interactions. Refer to third-party policies for more details.
Policy Modifications: We reserve the right to modify this Policy. Continued use of our services implies acceptance of the changes.
Advertisements: Third-party advertising websites may use your information to display relevant ads. SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays) disclaims liability for privacy practices or issues related to these third-party websites.
Sharing Traveler Photos and Videos: By submitting your travel photos or videos, you grant SKY CLIENT GLOBAL TRAVELS AND TOURS PRIVATE LIMITED (SCG Holidays) a license to use them in various media formats. You confirm you have the authority to share such materials.
Security Measures: We maintain stringent security guidelines to protect your data and use secure payment gateways for transactions.
Confidentiality: Your information is treated as confidential and shared only under lawful circumstances or as permitted by this Policy.
Feedback & Corrections: For changes or corrections to your personal information or feedback, contact info@scgholidays.com.
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